Our Mission Statement
Our mission is to develop and strengthen lasting relationships with our clients and our employees by maintaining rigorous standards of integrity, professionalism and trust, while we adapt to the ever-changing industry environment."
Rio Grande Travel Centers, Inc. was founded in 1976 and has since grown into the Southwest corridor's largest locally owned full service travel agency. The agency has 10 offices located in Albuquerque, Los Alamos and Farmington, New Mexico, El Paso, Texas, Decatur and Champaign, Illinois, Tucson, Arizona and Sparks, Nevada. Our employees handle corporate travel, leisure travel, international travel, fully escorted groups, meetings, and incentive programs.
Professional agents are critical to your travel program's success. Our agents will anticipate your needs, respond quickly, provide error-free reservations, offer low cost options, give professional advice, solve problems, and in general, make your life easier. We take pride in a job well done.
Low Fare Search and Seat Assignments
Our Cornerstone System will electronically search for lower fares on your ticketed itineraries 24 hours per day, right up until your plane takes off. We find that on 11% of the total tickets that we process our electronic low fare system will find a lower fare. In addition, when appropriate we can refund the fare reduction through a manually written airline credit rather than back to your credit card to save the airline's $100 change fee. This combination saves our clients an average of $31 over every ticket.
Our Cornerstone System will also electronically search for your favorite seat assignment 24 hours per day, right up until take-off. We improve or find more than 1,500 seats each month.
We assign a team of professionals who are dedicated to your corporate account and create the opportunity for you to save time and money and allow your travelers to concentrate on growing your business. We can offer several service options, including:
- A traditional telephone, e-mail relationship with a designated agent team can be set up in our office.
- You employ an agent at your office and we provide the infrastructure for ticketing and all related travel services.
- By using our online booking engine, GetThere, create efficiency while on the road.
Each option offers you the ability to choose the method of service that best fits your corporation. Flexibility is the key. The 300 plus corporations that we serve are all unique and we are pleased to be able to meet their individual requirements.
We also provide 24 hour toll-free telephone assistance worldwide. Traveler's specific profile information and itinerary are immediately accessible by the travel consultant in order to provide the highest level of assistance.
Rio Grande Travel Centers, Inc. Credo
Professionalism, courtesy and strong work ethic every day.
Create unique, personalized and memorable vacations.
Always engaged and personally interested in my customers trip.
Continuous interaction with my customers.
Resolve my customers concerns timely and satisfactorily.
Respect my customers, appreciate my customers, listen to my customers and know my customers.
On going product and destination training to advise my customers and keep their trust in my knowledge.
Strive for long term relationships with my customers.
I care about my customers health and well being so they may travel.
The travel industry is my profession and I am honored to be in it.
Corporate Travel: Monday-Friday 8:00am – 5:00pm Vacation Travel: Monday-Friday 9:00am – 5:30pm
Albuquerque NE Heights
Wyoming at Montgomery
4331 Wyoming Blvd., NE
Albuquerque, NM 87111
Manager: Doris [ Email ]
911 Central Ave
Los Alamos, NM 87544
Manager: Margaret O Halloran [ Email ]
3751 N. Butler
Farmington, NM 87401
Manager: Marie [ Email ]
El Paso, Airport
1760 Airway Blvd. #106
El Paso, TX 79925
Manager: Sarah [ Email ]
El Paso, Westside
6515 N. Mesa
El Paso, TX 79912
Manager: Barbara [ Email ]
220 E Wood St.
Decatur, IL 62523
Manager: Joni [ Email ]
1710 Neil St. #1
Champaign, IL 61820
Manager: Jennifer [ Email ]
Rio Grande's Franklin Travel
Nancy Meredith [ Email ]
Tucson, Oracle & Orange Grv.
6336 N. Oracle
Tucson, AZ 85704
Manager: Von Ceil [ Email ]